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|
Innovate customer services |
Underdevelopped customer relationship |
|
|
Unified view of customer company-wide |
Improve client profiling |
|
|
Unified view of customer company-wide |
Improve marketing/service strategy |
|
|
Unified view of customer company-wide |
Customer data integration and standardisation |
|
|
Unified view of customer company-wide |
Improve customer relationship management |
|
|
Improve customer relationship management |
Market pressure on service innovation |
|
|
Customer satisfaction |
Lead time to customer too long |
|
|
Customer satisfaction |
Builder |
|
|
Service quality |
Market pressure on service innovation |
|
|
Service quality |
Builder |
|
|
Service quality |
Underdevelopped customer relationship |
|
|
Market pressure on service innovation |
Improve marketing/service strategy |
|
|
Suboptimal client profiling |
Improve client profiling |
|
|
Suboptimal client profiling |
Improve customer relationship management |
|
|
Lead time to customer too long |
Inefficient order fullfilment |
|
|
Management |
Customer satisfaction |
|
|
Management |
Service quality |
|
|
Underdevelopped customer relationship |
Suboptimal client profiling |