|
|
Customer satisfaction |
Lead time to customer too long |
|
|
Customer satisfaction |
Builder |
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|
Service quality |
Market pressure on service innovation |
|
|
Service quality |
Builder |
|
|
Service quality |
Underdevelopped customer relationship |
|
|
Lead time to customer too long |
Inefficient order fullfilment |
|
|
Management |
Customer satisfaction |
|
|
Management |
Service quality |
|
|
Underdevelopped customer relationship |
Suboptimal client profiling |