| |
|
Customer satisfaction |
Lead time to customer too long |
| |
|
Customer satisfaction |
Builder |
| |
|
Service quality |
Market pressure on service innovation |
| |
|
Service quality |
Builder |
| |
|
Service quality |
Underdevelopped customer relationship |
| |
|
Lead time to customer too long |
Inefficient order fullfilment |
| |
|
Management |
Customer satisfaction |
| |
|
Management |
Service quality |
| |
|
Underdevelopped customer relationship |
Suboptimal client profiling |