Order information service
(
)
Layered view
CRM implementation and migration
Cust. services_new
Track customer order_new_IT
Processes interdependencies
Cust. services_new
Processes interdependencies
Inform customer
Cust. services
Order information service
Customer
Redesigned business processes
Order information service
Target state
Order information service
Track customer order
Order information service
Inform customer on order
Order information service