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Management |
Customer satisfaction |
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Management |
Business performance |
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Business performance |
Lead time to customer too long |
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Suboptimal sales processes |
Increase coordination between sales and production processes |
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Suboptimal sales processes |
Lack of global and consistent view over customer |
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Suboptimal sales processes |
Business performance |
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Suboptimal sales processes |
Inefficient order fullfilment |
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Suboptimal sales processes |
Average revenue per customer is too low |
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Customer satisfaction |
Lead time to customer too long |
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Average revenue per customer is too low |
Maximization of average revenue per customer |
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Average revenue per customer is too low |
Customer Retention |
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Average revenue per customer is too low |
Innovate customer services |
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Lack of global and consistent view over customer |
Increase data transparency |
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Lead time to customer too long |
Inefficient order fullfilment |
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Lead time to customer too long |
Increase coordination between sales and production processes |
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Increase sales processes coordination |
Lack of global and consistent view over customer |
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Optimize order handling |
Inefficient order fullfilment |
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Stop bulk-order system |
Optimize order handling |
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Unified customer order view company-wide |
Increase coordination between sales and production processes |
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Unified customer order view company-wide |
Optimize order handling |
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Enhance sales risk management |
Maximization of average revenue per customer |
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Customer data integration and standardisation |
Increase data transparency |
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Unified view of customer company-wide |
Increase data transparency |
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Unified view of customer company-wide |
Optimize order handling |
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Unified view of customer company-wide |
Unified customer order view company-wide |
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Unified view of customer company-wide |
Customer data integration and standardisation |
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Share unified customer data across sales processes |
Increase data transparency |
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Share unified customer data across sales processes |
Increase sales processes coordination |