Architecture vision ()
Architecture vision
Unified customer order view company-wide Optimize order handling
Stop bulk-order system Optimize order handling
Management Customer satisfaction
Management Business performance
Customer satisfaction Builder
Optimize order handling Inefficient order fullfilment
Average revenue per customer is too low Maximization of average revenue per customer
Enhance sales risk management Maximization of average revenue per customer
Suboptimal sales processes Lack of global and consistent view over customer
Suboptimal sales processes Business performance
Suboptimal sales processes Inefficient order fullfilment
Suboptimal sales processes Average revenue per customer is too low
Increase sales processes coordination Lack of global and consistent view over customer
Market pressure on service innovation Improve marketing/service strategy
Suboptimal client profiling Improve client profiling
Suboptimal client profiling Improve customer relationship management
Service quality Builder
Service quality Market pressure on service innovation
Improve customer relationship management Market pressure on service innovation
Customer data integration and standardisation Increase data transparency
Lack of global and consistent view over customer Increase data transparency
Lead time to customer too long Increase coordination between sales and production processes
Create innovative customer services Improve customer relationship management
Unified view of customer company-wide Increase data transparency
Unified view of customer company-wide Improve customer relationship management
Unified view of customer company-wide Improve client profiling
Unified view of customer company-wide Improve marketing/service strategy