ArchiMetal
Elements
Properties
Relations
PDF
DOCX
Model
ArchiMetal
Register order
Assessment
Credit
Business object (3)
Invoicing service
Product definition management
Segment response
Logistics
Production request
Business function
Detailed production scheduling
Order information service
Schedule Confirmation (Local)
Activate plan
Customer data
Pricing policy
Manufacturing engineer
Credit specialist
Inform DCs
Develop contract
Business function (2)
Sales representative
Business object (5)
Process DC order
Continuous operations
Business function
Production resource management
Business object (4)
Deal
Production data collection
Customer
Level 0-2 functions
Production Schedule Update (Site/Area-Specific)
Approve customer data
Contract
Business intelligence analysi
ArchiMetal
Business service (2)
Customer order data
Customer relations
Approve credit
Business function (4)
Warehousing
Control: Manufacturing Operations & Control business functions
Customer approval service
Business role (4)
Delivery service
Order Status
Customer
Reprice old order
HQ
Business object
Define payment terms
Accepted proposal
Service professional
Track customer order
Send delivery orders
Approve credit risk assessment
New schedule acceptance
Account manager
Add new production schedule
Invoicing
Customer Information
Opportunity
Opportunity
Production dispatching
Enterprise: Material and Energy Control
Order assessment
Credit
Schedule
Enterprise: Product Cost Accounting
Enterprise: Business Planning & Logistics business functions
Production capability
Control: Product Inventory Control
Transaction History
Control: Production Scheduling (Local)
DC Benelux
DCFinance
Process segment capability
Logistics planner
Production Confirmation
Create order
Create bulk order
Approve customer
Production center
ArchiBuilder
Repetitive or discrete operations
New order received
New customer order
Supply partner
Schedule revision
Business function (5)
Procurement
Business object (2)
Production performance analysis
Design
Contact center agent
Production status request
New customer registered
Enterprise: Product Shipping Admin
Production Schedule
Process customer order
Order data
Sales
Production
Inform customer
Production Capability
Business Object
Batch operations
Proposal specialist
Inquiry
Initial profile assessment
Update DC order
Customer order registered
Bulk order feedback
Production
Segment requirement
Customer order update
Customer signature
Shipping order data
Accept proposal
Product Definition
Prepare production line
Contract in place
Production schedule
Customer credit profile
Ask for customer risk assessment
Customer Contact
Develop approved proposal
HQ
Accept order
Enterprise: Procurement
Enterprise: Marketing & Sales
HR
QualityMgt
Profile
Sales Pipeline
Production center
Interaction history
Complete
Production Schedule (Cell/Unit/Line-Specific)
Contract
Customer risk assessment service
Ready production line
DC order data
Customer service
Credit risk policy
Production Performance
Business process 1
Transportation partner
Transmit orders
DC East Europe
Customer
Enterprise: Research, Development & Engineering
Credit profile
Check availability
Prepare notification message
Distribution center
Schedule revision confirmation
Control: Production Control
Metal Products and Services
Sales manager
Send notification to customer
Production rule
Sales
Enterprise-control functional interface
Marketing
Enterprise: Production Scheduling (Global)
Evaluate credit risk
Customer representative
Business actor (4)
Finance
Manufacturing engineer
Shipping
EDI
Order
Manufacturing planner
Business process (2)
Inform customer
Business object (6)
Transmit to production
Production response
Develop contract service
Supplier
Analyze exposure
Contract data
Order History
Verify total exposure to customer
Day end
Business role (3)
Ask for order risk assessment
Business function (2)
Production performance
Logistics Partner
Distribution
Customer order
Procurement
Distribution
Lead
Plan order
Business process (3)
Receive
Transportation company
Schedule Confirmation (Global)
Business process 2
Customer relationship management
Production Requirement
Cancelled Order
Production order data
Send to customer
Sales manager
Contact
Enterprise: Order Processing
Evaluate customer credit
Enterprise functional integration
Purchasing agent
Commercial
Business service
Initial assessment
Enterprise: Customer Service
DC Customer relations
Marketing
Business function (3)
Commercial
Bulk order data
Order registration service
Control: Material and Energy Control
Update customer order
Define pricing policy
Production planner
Evaluate credit
Register DC order
Distributor data
Control: Maintenance Management
Product segment
Head of sales
Credit risk assessment
Control functional integration
Lead
Production manager
Enterprise: Maintenance Management
Add new equipment
Head of manufacturing
Define credit limit
Produce order
Production tracking
New Order
New equipment confirmation
ArchiMetal operations
Create production order
Bank
Inventory data
Logistics
Contact
Business object (7)
Service
Production
Production execution management
Approve assessment
Activate delivery schedule
DC Benelux
Enterprise: Product Inventory Control
Product data
Business actor
Plan manufacturing
Price
Enterprise
Create customer credit profile
Create shipping order
Present proposal
HQ customer assessment service
Approve
Business process
Enterprise Functions
Enter order
Analyze
Sales professional
Business Collaboration
Enterprise: Quality Assurance
Register customer
Control: quality assurance
DC Spain
Inform customer on order
PC
Production status
Finance
Change order
Logistics planner
CHANGE
CRM
Status
Change made
PUBLISH message
New equipment ID
Resource actual
Application component (4)
Financial application
Foundational
Production order creation service
SYNC CHANGE
Sales management
Financial application HQ
Data object (9)
New equipment requested
Distributor information service
Logistics module
Salesforce automation
Distributers invoicing
Customer data management application
Resource capability
Contract creation service
Control application functions
Acquisition: Social
Cross-functional customer analytics
Enterprise: Product Shipping Admin
Understanding
Customer credit analysis service
Control: Product Inventory Control
Production scheduliing
Enterprise: Maintenance Management
Enterprise: Product Cost Accounting
Field service management
Invoicing application
Verify customer exposure service
Control: Maintenance Management
Planning Module
Enterprise: Marketing & Sales
Retention: Social
Distributors management
Control: quality assurance
Application service
Enterprise: Production Scheduling (Global)
Data object
Application component (2)
ERP application
EAI bus
Application service (2)
Status requested
New schedule ID
Verb: CONFIRM
Production schedule revision confirmation
Customer administration service
Shipping order creation service
Application component (3)
CRM
RESPOND
Enterprise: Order Processing
Enterprise: Procurement
SYNC DELETE
Reporting
Data object (2)
Enterprise: Research, Development & Engineering
Integrated customer-centric solution
Customer data mgmt
Data management
Control application Integration
DC orders statuses service
Resource specification property
Customer order tracking service
Order administration service
Query
Sales pipeline mgmt
PUSH message
Customer information service
ACKNOWLEDGE
Enterprise: Quality Assurance
Customer risk assessment
Customer order history information service
Assess customer risk
Contract creating service
Final warehouse
Customer order notifications component
ERP
BI toolset
Enterprise application integration
Contract printing service
Customer order monitoring application
Data object (5)
Data object (4)
Control: Production Control
ACKNOWLEDGE
Data object (10)
Application service (3)
CRM system
Total customer debt
Analytics and reporting
Data object (8)
Order management component
Service & support productivity
Order management application
Resource segment capability
Deployment
Bulk order transmission service
Resource segment capability property
Materials management
Product availability consultation
Change requested
DC order administratoin service
Enterprise: Material and Energy Control
Retention
Data object (3)
Enterprise: Customer Service
Web customer Service
Create customer contract
Resource requirement
DC Shipping application
CANCEL
Bulk order creation service
Production planning
Manufacturing execution systems
Resource capability property
Enterprise: Product Inventory Control
Customer data component
Acquisition
Order status mgt
PROCESS
Control: Material and Energy Control
PULL message
Enterprise application functions
Invoicing (Distributors)
Shipping application
Customer contract
Social interaction
CRM database
Total customer debt information service
Application component
Production schedule revision
GET
Resource actual property
SHOW
DC orders registration service
Financial application
Billing
CRM
Customer order status
Enterprise-control application interface
Customer risk interface
Sales analytics
CONFIRM
SYNC ADD
DC order management
Analytics
ACKNOWLEDGE - ACCEPTED
ERP
Financial
Control: Production Scheduling (Local)
New schedule
Infrastructure
Resource specification
Customer order administration service
Quoting
Contracts component
Resource requirement property
Data object (7)
PROCESS
Inventory
Verb: SYNC CHANGE
Production line controller
Process cell controller
UNIX Servers
Database service
Hardware
Production unit controller
Server
Partition 2
Message Queuing
Process cell unit controller
DBMS
Network service
AIX
LAN
Messaging service
Partition 1
Work cell controller
Hardware device
Authentication & Authorization
Operating system
Mainframe
Application server
Language service
Optimize order handling
Underdevelopped customer relationship
Maximization of average revenue per customer
Customer data integration and standardisation
Unified view of customer company-wide
Innovate customer services
Increase sales processes coordination
Share unified customer data across sales processes
Service quality
Improve Profitability
Create innovative customer services
Lack of global and consistent view over customer
Inefficient order fullfilment
Assessment
Order already designed and priced
Too many late order fullfilments
Average revenue per customer is too low
Increase data transparency
Timely order fulfilment
Unified customer order view company-wide
Improve client profiling
Customer satisfaction
On-time delivery
Suboptimal client profiling
Improve customer relationship management
Business performance
Building products manufacturer
Manufacture beams
IT Goal
Increase coordination between sales and production processes
Price out-of-date
Management
Enhance sales risk management
Stop bulk-order system
No sales forecasing and customer history analysis possible
Market pressure on service innovation
Complete building
Complete and correct order fullfilment
Suboptimal sales processes
Obtain beams
Customer Retention
Optimize processes
Builder
Improve marketing/service strategy
Design still valid
Stakeholder
Business Goal
Lead time to customer too long
Redesigned business processes
CRM transformation program
Gap Baseline - Transition architecture
Redesigned business processes
Project CRM system
CRM project
Transition architecture2014
Redeveloped application interfaces
Deployed Customer order monitoring application
Target state
Deployed CRM application
Work package
Business Transformation Project
CRM transformation
Target architecture 2015
Business project
Deployed hardware
Transition state
IT Development Project
Work package (2)
Customer order monitoring project
Current state
Baseline 2013
Gap transition architecture - Target architecture
Revised business processes
Production line
Process cell
Junction
Production unit
Area
Site
Unit
Junction
Work cell
Application
(CRM - Retention)
(DC Shipping application - EAI bus)
(Customer data management application - Customer administration service)
(Customer order status - EAI bus)
(Invoicing application - EAI bus)
(DC orders statuses service - Inform DCs)
(SYNC ADD - PUBLISH message)
(CRM system - Contract creating service)
(Shipping order creation service - Order management application)
Realizes (Application component - Application service)
(Resource capability - Resource capability property)
(Shipping order creation service - DC order management)
(Product availability consultation - Check availability)
(EAI bus - Customer information service)
(Enterprise application integration - Enterprise: Marketing & Sales)
(Financial application - EAI bus)
(Understanding - Sales analytics)
(Customer order administration service - Create production order)
(Distributers invoicing - Sales)
(CRM - CRM database)
(Order management application - DC Benelux)
(CRM system - Customer approval service)
(Verify customer exposure service - Verify total exposure to customer)
(Contracts component - Contract data)
(CRM system - Customer order administration service)
(SYNC CHANGE - Schedule revision)
(Enterprise-control application interface - Enterprise application integration)
(GET - Production status request)
(Control application Integration - Control: quality assurance)
(SYNC CHANGE - PUBLISH message)
(Order management application - Bulk order transmission service)
(Resource requirement property - Resource specification property)
(CRM - Acquisition)
(ERP - Plan order)
(EAI bus - Production order creation service)
(ACKNOWLEDGE - New equipment confirmation)
(Contract printing service - Send to customer)
(ERP - Production center)
(Bulk order transmission service - Transmit to production)
(Financial application - EAI bus)
(Enterprise application integration - Enterprise application functions)
(Shipping application - DC Benelux)
(Resource specification - Product segment)
(Enterprise application integration - Enterprise: Maintenance Management)
(Control: Material and Energy Control - Control: Material and Energy Control)
(Enterprise: Quality Assurance - Enterprise: Quality Assurance)
(Shipping order creation service - Create shipping order)
(Production order creation service - DC order management)
(Distributors management - Sales)
(Resource specification property - Resource segment capability property)
(CONFIRM - PUBLISH message)
(Control application Integration - Control: Product Inventory Control)
(Order management application - Customer order history information service)
(Resource specification - Resource segment capability)
(Control: quality assurance - Control: quality assurance)
(PROCESS - Add new equipment)
(DC order administratoin service - Create production order)
(EAI bus - Distributors management)
(Production order creation service - Create production order)
(Control: Production Scheduling (Local) - Control: Production Scheduling (Local))
(Integrated customer-centric solution - CRM)
(Understanding - Cross-functional customer analytics)
(Data object (7) - Production status request)
(Resource segment capability - Process segment capability)
(Customer administration service - Register customer)
(Customer order monitoring application - Track customer order)
(Enterprise: Marketing & Sales - Enterprise: Marketing & Sales)
(Customer order monitoring application - Customer order tracking service)
(Order management application - Sales)
(Product availability consultation - DC order management)
(Resource requirement - Resource specification)
(Enterprise: Order Processing - Enterprise: Order Processing)
(Customer order notifications component - Order data)
(Shipping application - Logistics)
(Understanding - Data management)
(Customer data management application - Customer credit analysis service)
(Distributors management - EAI bus)
(Customer order administration service - Inform customer)
(Enterprise application integration - Enterprise: Quality Assurance)
(Acquisition - Enterprise: Marketing & Sales)
(Financial application HQ - EAI bus)
(Customer administration service - Define pricing policy)
(Assess customer risk - Customer credit analysis service)
(Customer risk assessment - Assess customer risk)
(CRM system - Develop contract)
(Customer information service - Customer order monitoring application)
(Distributor information service - DC order management)
(Contract creating service - Accept proposal)
(Verb: CONFIRM - Production schedule revision confirmation)
(CHANGE - PUSH message)
(Enterprise: Procurement - Enterprise: Procurement)
(ERP application - Process customer order)
(Enterprise application integration - Enterprise: Procurement)
(Enterprise application integration - Enterprise: Material and Energy Control)
(Customer credit analysis service - Evaluate credit risk)
(DC order management - DC orders registration service)
(DC order management - DC orders statuses service)
(ERP - Planning Module)
(DC order administratoin service - Create shipping order)
(Distributers invoicing - Production center)
(Infrastructure - Enterprise: Customer Service)
(Contracts component - Customer contract)
(Order administration service - Create order)
(Order administration service - Accept order)
(EAI bus - Customer order monitoring application)
(Resource specification - Resource specification property)
(ERP application - Production scheduliing)
(CANCEL - PUSH message)
(Resource actual - Resource requirement)
(Resource requirement - Resource requirement property)
(Distributors management - Production center)
Realizes (Application service - IT Goal)
(Resource segment capability - Resource segment capability property)
(ERP - Activate delivery schedule)
(DC order management - Sales)
(Resource capability - Production capability)
(EAI bus - Customer data management application)
(Customer data component - Customer risk assessment)
(CRM system - Contract printing service)
(CRM - BI toolset)
(EAI bus - Order management application)
(CRM - Understanding)
(Control: Product Inventory Control - Control: Product Inventory Control)
(Order management application - Bulk order creation service)
(Resource actual property - Resource requirement property)
(Retention - Web customer Service)
(Enterprise application integration - Enterprise functional integration)
(Acquisition - Acquisition: Social)
(ACKNOWLEDGE - PUSH message)
(Resource segment capability - Resource capability)
(ERP application - Production order creation service)
(DC order administratoin service - Update DC order)
(DC order management - Production center)
(SHOW - PULL message)
(CRM system - Verify customer exposure service)
(CRM - Infrastructure)
(Enterprise-control application interface - Control application Integration)
(EAI bus - DC Shipping application)
Used by (Application service - Business process)
(CRM system - Customer data component)
(RESPOND - Schedule revision confirmation)
(Retention - Retention: Social)
(EAI bus - DC order management)
(CRM system - Register order)
(Shipping application - EAI bus)
(Infrastructure - Foundational)
(EAI bus - ERP)
(Verb: SYNC CHANGE - Production Schedule Update (Site/Area-Specific))
(CRM system - Customer credit analysis service)
(Customer order administration service - Update customer order)
(ERP - CRM)
(Resource actual - Segment response)
(Customer order history information service - Verify total exposure to customer)
(ERP - Activate plan)
(CRM - Enter order)
(CRM system - Order administration service)
(SYNC DELETE - PUBLISH message)
(ACKNOWLEDGE - ACCEPTED - New schedule acceptance)
(Control application Integration - Control functional integration)
(CRM system - EAI bus)
(Customer administration service - Approve customer data)
(Enterprise application functions - Enterprise: Business Planning & Logistics business functions)
(Retention - Field service management)
(Customer data management application - EAI bus)
(Invoicing application - DC Benelux)
(Order management application - Commercial)
(Invoicing (Distributors) - EAI bus)
(Retention - Billing)
(Order management application - EAI bus)
(Acquisition - Salesforce automation)
(Enterprise: Research, Development & Engineering - Enterprise: Research, Development & Engineering)
(Retention - Enterprise: Customer Service)
(Customer data management application - Customer relationship management)
(Control application Integration - Control: Production Scheduling (Local))
(Infrastructure - Deployment)
(ERP - Production)
(DC order administratoin service - Check availability)
(Production scheduliing - ERP application)
(Infrastructure - Enterprise: Marketing & Sales)
(Enterprise: Material and Energy Control - Enterprise: Material and Energy Control)
(Retention - Service & support productivity)
(Enterprise application integration - Enterprise: Customer Service)
(Control application Integration - Control: Maintenance Management)
(EAI bus - Total customer debt information service)
(Enterprise application integration - Enterprise: Product Shipping Admin)
(EAI bus - Product availability consultation)
(Customer order status - CRM system)
(ERP application - EAI bus)
(Customer risk assessment - Financial application HQ)
(Enterprise: Maintenance Management - Enterprise: Maintenance Management)
(Understanding - Enterprise: Marketing & Sales)
(Resource requirement - Segment requirement)
(Control: Maintenance Management - Control: Maintenance Management)
(ERP - EAI bus)
(Customer order administration service - Accept order)
(Order management application - Customer order administration service)
(EAI bus - Financial application HQ)
(Enterprise-control application interface - Enterprise-control functional interface)
(Shipping application - Production center)
(Customer order monitoring application - EAI bus)
(Data object (8) - Production status)
(EAI bus - Distributor information service)
(Total customer debt - Financial application)
(EAI bus - Shipping order creation service)
(CRM system - EAI bus)
(Enterprise application integration - Enterprise: Product Inventory Control)
(Enterprise application integration - Enterprise: Order Processing)
(CRM system - Process customer order)
(CRM system - Customer administration service)
(CONFIRM - PULL message)
(Acquisition - Sales management)
(DC order management - EAI bus)
(EAI bus - ERP application)
(EAI bus - Financial application)
(Verb: CONFIRM - Schedule Confirmation (Local))
(CRM system - Customer risk assessment service)
(EAI bus - Shipping application)
(GET - PULL message)
(Data object (9) - Schedule revision)
(EAI bus - Financial application)
(Bulk order creation service - Create bulk order)
(Understanding - Enterprise: Customer Service)
(Enterprise application integration - Enterprise: Research, Development & Engineering)
(Enterprise: Product Shipping Admin - Enterprise: Product Shipping Admin)
(EAI bus - Invoicing (Distributors))
(Customer data component - Customer contract)
(Order management component - Order data)
(Invoicing application - Commercial)
(Production scheduliing - ERP)
(CRM database - Customer Information)
(Create customer contract - Contract creation service)
(CRM system - Contracts component)
(DC order management - DC order administratoin service)
(ERP application - Product availability consultation)
(Enterprise application integration - Enterprise: Production Scheduling (Global))
(Enterprise application integration - Enterprise: Product Cost Accounting)
(CRM - ArchiMetal operations)
(Enterprise: Production Scheduling (Global) - Enterprise: Production Scheduling (Global))
(Customer data component - Customer data)
(Enterprise: Product Inventory Control - Enterprise: Product Inventory Control)
(Financial application - DC Benelux)
(Enterprise: Product Cost Accounting - Enterprise: Product Cost Accounting)
(Control application Integration - Control: Production Control)
(Financial application - Finance)
(Control: Production Control - Control: Production Control)
(Resource segment capability property - Resource capability property)
(Customer data management application - Contract creating service)
(Verb: SYNC CHANGE - Production schedule revision)
(Total customer debt - EAI bus)
(Enterprise: Customer Service - Enterprise: Customer Service)
(Total customer debt - Total customer debt information service)
(Control application functions - Control: Manufacturing Operations & Control business functions)
(CRM - ERP)
(CRM database - Sales Pipeline)
(ERP - Production scheduliing)
(CONFIRM - PUSH message)
(ERP application - EAI bus)
(Resource actual - Resource actual property)
(PROCESS - Add new production schedule)
(Data object (10) - Schedule revision confirmation)
(PROCESS - PUSH message)
(Customer order status - Customer information service)
(EAI bus - Invoicing application)
(Customer data management application - DC Benelux)
(Data object (5) - Add new production schedule)
(RESPOND - PUSH message)
(SHOW - Production status)
(EAI bus - CRM system)
(DC orders registration service - Register DC order)
(Control application Integration - Control: Material and Energy Control)
(Control application Integration - Control application functions)
(Financial application - HQ)
(Customer contract - Create customer contract)
(Customer data management application - Contract printing service)
(Customer information service - Order management application)
(Total customer debt information service - CRM system)
(ERP - Logistics module)
Motivation
(Lead time to customer too long - Increase coordination between sales and production processes)
(Management - Service quality)
(Complete building - On-time delivery)
(Suboptimal sales processes - Optimize processes)
(Unified view of customer company-wide - Improve client profiling)
(Service quality - Builder)
(Management - Customer satisfaction)
(Unified customer order view company-wide - Increase coordination between sales and production processes)
(Manufacture beams - On-time delivery)
(Stop bulk-order system - Optimize order handling)
(Customer satisfaction - Builder)
(Share unified customer data across sales processes - Increase sales processes coordination)
(Builder - On-time delivery)
(Unified view of customer company-wide - Optimize order handling)
(Average revenue per customer is too low - Innovate customer services)
(Suboptimal sales processes - Increase coordination between sales and production processes)
(Service quality - Market pressure on service innovation)
(Order already designed and priced - Design still valid)
(Service quality - Underdevelopped customer relationship)
(Suboptimal sales processes - Lack of global and consistent view over customer)
(Customer data integration and standardisation - Increase data transparency)
(Market pressure on service innovation - Improve marketing/service strategy)
(Suboptimal client profiling - Improve client profiling)
(Management - Business performance)
(Lead time to customer too long - Inefficient order fullfilment)
(Unified view of customer company-wide - Customer data integration and standardisation)
(Suboptimal client profiling - Improve customer relationship management)
(Average revenue per customer is too low - Customer Retention)
(Create innovative customer services - Improve customer relationship management)
(Lack of global and consistent view over customer - Increase data transparency)
(Builder - Complete building)
(Suboptimal sales processes - Average revenue per customer is too low)
(Complete building - Obtain beams)
(Innovate customer services - Underdevelopped customer relationship)
(Enhance sales risk management - Maximization of average revenue per customer)
(Optimize order handling - Inefficient order fullfilment)
(Customer satisfaction - Complete and correct order fullfilment)
(On-time delivery - Order already designed and priced)
(Building products manufacturer - On-time delivery)
(Unified view of customer company-wide - Increase data transparency)
(Too many late order fullfilments - Optimize order handling)
(Timely order fulfilment - Too many late order fullfilments)
(Increase sales processes coordination - Lack of global and consistent view over customer)
(Design still valid - On-time delivery)
(Obtain beams - Order already designed and priced)
(Average revenue per customer is too low - Maximization of average revenue per customer)
(Customer satisfaction - Timely order fulfilment)
(Underdevelopped customer relationship - Suboptimal client profiling)
(Unified view of customer company-wide - Unified customer order view company-wide)
(Suboptimal sales processes - Inefficient order fullfilment)
(Order already designed and priced - Price out-of-date)
(Suboptimal sales processes - Business performance)
(Building products manufacturer - Manufacture beams)
(Unified view of customer company-wide - Improve marketing/service strategy)
(Customer satisfaction - Lead time to customer too long)
(Share unified customer data across sales processes - Increase data transparency)
(Unified view of customer company-wide - Improve customer relationship management)
(Business performance - Lead time to customer too long)
(Unified customer order view company-wide - Optimize order handling)
(Improve customer relationship management - Market pressure on service innovation)
Business
Aggregate order (Commercial - Sales)
(Enterprise: Business Planning & Logistics business functions - Enterprise: Product Inventory Control)
(Create shipping order - Update DC order)
(Evaluate credit risk - Customer credit profile)
(Control: Production Scheduling (Local) - Production Schedule (Cell/Unit/Line-Specific))
(Evaluate credit risk - Customer data)
(ArchiBuilder - Purchasing agent)
(Delivery service - Customer)
(Work cell - Repetitive or discrete operations)
(Schedule - Price)
(Inform customer - Order data)
(Accept order - Order data)
(Enterprise: Quality Assurance - Enterprise: Business Planning & Logistics business functions)
(Customer risk assessment service - Evaluate credit risk)
(Service - Sales Pipeline)
(Contract in place - Activate plan)
(Logistics - Transportation partner)
(New customer registered - Evaluate credit risk)
Operational commands (Production execution management - Level 0-2 functions)
(Accept proposal - Send to customer)
(Control: Manufacturing Operations & Control business functions - Control: Product Inventory Control)
(Control: Production Scheduling (Local) - Schedule Confirmation (Local))
(Detailed production scheduling - Production tracking)
(Approve customer data - Evaluate credit risk)
Raw materials (Logistics - Production)
(Update customer order - Bulk order data)
(Develop approved proposal - Accept proposal)
(Enterprise: Production Scheduling (Global) - Production Requirement)
(Site - Enterprise)
(Logistics - Sales Pipeline)
(Process cell - Process cell controller)
(Sales - Customer Information)
(Enterprise: Business Planning & Logistics business functions - Enterprise: Product Shipping Admin)
(Register customer - Approve customer data)
(Enterprise: Product Inventory Control - Enterprise: Business Planning & Logistics business functions)
(Activate delivery schedule - Send delivery orders)
Standards and Customer Requirements (Enterprise: Marketing & Sales - Control: quality assurance)
(Site - Area)
Production order (Sales - Production)
(Production - Sales Pipeline)
(Check availability - Customer order data)
(Credit risk assessment - Customer risk assessment service)
(Create order - Verify total exposure to customer)
(ArchiMetal operations - Metal Products and Services)
(Create shipping order - Shipping order data)
(Production center - Process customer order)
Final products (Warehousing - Logistics)
Offer (Commercial - Customer)
(Evaluate customer credit - Junction)
(Control: Manufacturing Operations & Control business functions - Control: Material and Energy Control)
Invoice (Commercial - DCFinance)
Aggregate order info (Sales - Commercial)
(Process cell - Unit)
Cust. exposure req (Commercial - DC Customer relations)
(Shipping - Delivery service)
(Create order - Customer data)
(Production - Customer Information)
(Production tracking - Production performance analysis)
(Control: Production Control - Production Schedule (Cell/Unit/Line-Specific))
(Junction - Plan order)
(Production center - Process DC order)
(Finance - Sales Pipeline)
(Production response - Segment response)
(Enterprise Functions - Enterprise: Customer Service)
(Update customer order - Customer order update)
(Production response - Production request)
(Production data collection - Production dispatching)
(DC Benelux - Evaluate credit risk)
(Plan order - Junction)
(ArchiMetal - Develop contract)
(Create shipping order - Customer order data)
(Customer credit profile - Assessment)
(Enterprise: Production Scheduling (Global) - Schedule Confirmation (Local))
(Verify total exposure to customer - Credit risk policy)
Order info (Commercial - Customer)
(DC Benelux - Transmit orders)
(Sales - Sales Pipeline)
(Develop approved proposal - Contract)
(Production tracking - Production Performance)
(Production resource management - Production dispatching)
(Manufacturing engineer - Plan order)
(Develop contract - Develop contract service)
(Enter order - Junction)
(DC Benelux - Verify total exposure to customer)
(HQ - Customer approval service)
(Evaluate credit risk - Assessment)
Cust. credit analysis req (DC Customer relations - Finance)
(Control: Production Control - Control: Manufacturing Operations & Control business functions)
Realizes (Business process - Business service)
(Production line - Production line controller)
(Order data - Order assessment)
Invoice (Commercial - DCFinance)
(Service - Customer Information)
(Transmit orders - Process DC order)
(New order received - Enter order)
(Control: Material and Energy Control - Control: Manufacturing Operations & Control business functions)
(Business Collaboration - Develop approved proposal)
(Order History - Cancelled Order)
(HQ - Track customer order)
(Bulk order feedback - Bulk order data)
Raw materials (Procurement - Production)
(Control: Production Scheduling (Local) - Production Confirmation)
(Enterprise: Procurement - Enterprise: Business Planning & Logistics business functions)
(Analyze exposure - Initial assessment)
(Approve credit risk assessment - Customer risk assessment service)
(Initial assessment - Approve credit risk assessment)
(Production status request - Production status)
(Order History - New Order)
(Enterprise functional integration - Enterprise-control functional interface)
(ArchiMetal operations - Business function)
(Production tracking - Production dispatching)
(Production unit - Production unit controller)
(Enterprise: Order Processing - Order Status)
(Inform customer - Customer data)
(Schedule revision - Schedule revision confirmation)
(Approve credit - Order assessment)
(Enterprise: Order Processing - Order)
(Order information service - Customer)
(Production dispatching - Production execution management)
(Customer risk assessment service - Develop contract service)
GDN (Logistics - Sales)
(Verify total exposure to customer - Accept order)
Order info (Commercial - Customer)
Cust credit assessment (Finance - DC Customer relations)
(Enterprise: Production Scheduling (Global) - Schedule Confirmation (Global))
(Register customer - Customer data)
(Control: quality assurance - Control: Manufacturing Operations & Control business functions)
(Production resource management - Production Capability)
(Check availability - Inventory data)
(Invoicing - Invoicing service)
(ArchiBuilder - Order History)
(DC Benelux - Develop contract)
(Enterprise: Business Planning & Logistics business functions - Enterprise: Quality Assurance)
(Control: Production Scheduling (Local) - Control: Manufacturing Operations & Control business functions)
(Contract - Contract data)
(Define credit limit - Customer credit profile)
(Approve credit risk assessment - Approve credit)
(Inquiry - Develop contract)
Shipping order (Sales - Logistics)
(Register order - Order registration service)
(Inform customer on order - Order information service)
(Create order - Product data)
(Junction - Evaluate customer credit)
(Invoicing service - Customer)
(DC Benelux - Register order)
(Production Schedule Update (Site/Area-Specific) - Schedule Confirmation (Local))
(Control: Production Control - Production Confirmation)
Equipment & process specific data (Level 0-2 functions - Production data collection)
Delivery confirmation (Customer - Distribution)
(Order registration service - Customer)
(Analyze exposure - Order data)
(Register DC order - Distributor data)
Contract (DC Customer relations - Customer)
(Customer representative - Accept proposal)
Delivery notification (Distribution - Customer)
(Accept proposal - Customer data)
(Junction - Develop approved proposal)
(Product definition management - Product Definition)
(Define pricing policy - Pricing policy)
(Accept order - Shipping order data)
(Product definition management - Production execution management)
(Define credit limit - Credit risk policy)
(Update customer order - Inform customer)
(Analyze exposure - Customer data)
GDN (Logistics - Sales)
(Verify total exposure to customer - Customer data)
(Enterprise: Business Planning & Logistics business functions - Enterprise: Procurement)
Delivery confirmation (Customer - Distribution)
(Contact - Sales Pipeline)
(Create bulk order - Bulk order data)
(Ready production line - Produce order)
(Transmit to production - Bulk order feedback)
Equipment and process specific production rules (Product definition management - Level 0-2 functions)
(Finance - Customer Information)
(Control functional integration - Control: Manufacturing Operations & Control business functions)
(Enterprise: Maintenance Management - Enterprise: Business Planning & Logistics business functions)
(Production - Supply partner)
(Register order - Process customer order)
(Prepare notification message - Send notification to customer)
(HQ - Customer risk assessment service)
(Day end - Transmit orders)
(Design - Price)
(ArchiMetal operations - Customer Information)
Shipping order (Commercial - Distribution)
Final products (Production - Logistics)
(ArchiMetal operations - Metal Products and Services)
(Develop contract service - Customer)
(Control: Manufacturing Operations & Control business functions - Control: quality assurance)
(Production rule - Product segment)
(Inform customer - Customer data)
(Enterprise: Production Scheduling (Global) - Enterprise: Business Planning & Logistics business functions)
(Control: quality assurance - Control: Production Control)
(Production schedule - Production request)
(Enterprise: Order Processing - Production Requirement)
Cust. exposure req (Commercial - DC Customer relations)
Customer order (Commercial - Sales)
(Accept proposal - Contract in place)
Operational responses (Level 0-2 functions - Production execution management)
(Enterprise: Production Scheduling (Global) - Production Schedule Update (Site/Area-Specific))
(Accept proposal - Contract)
(Control functional integration - Enterprise-control functional interface)
(Control: Product Inventory Control - Control: Production Scheduling (Local))
(Area - Production unit)
(New schedule acceptance - Production status request)
(Enterprise functional integration - Enterprise: Business Planning & Logistics business functions)
(Create production order - Production order data)
(Enterprise: Business Planning & Logistics business functions - Enterprise: Production Scheduling (Global))
(Initial profile assessment - Credit risk policy)
(Check availability - DC order data)
(Activate delivery schedule - Ready production line)
(Credit specialist - Evaluate customer credit)
(Production performance - Production response)
(Create bulk order - Transmit to production)
(Metal Products and Services - Customer)
(Marketing - Sales Pipeline)
(Enterprise: Product Cost Accounting - Enterprise: Business Planning & Logistics business functions)
(Production execution management - Production data collection)
(Register customer - Evaluate credit risk)
(Transmit orders - Inform customer on order)
GDN (Logistics - Warehousing)
(Area - Production line)
(Create shipping order - Update customer order)
(Register order - Track customer order)
(Add new production schedule - New schedule acceptance)
(Enterprise: Material and Energy Control - Enterprise: Business Planning & Logistics business functions)
(Evaluate credit risk - Define pricing policy)
(Unit - Process cell unit controller)
(Customer order update - Track customer order)
Raw materials (Procurement - Production)
(Control: Manufacturing Operations & Control business functions - Control: Production Control)
Shipping order (Commercial - Distribution)
(Marketing - Customer Information)
(Approve customer - Customer data)
(Production line - Work cell)
GDN (Distribution - Commercial)
(Control: Product Inventory Control - Control: Manufacturing Operations & Control business functions)
(Production resource management - Detailed production scheduling)
(Customer order registered - Process customer order)
(Enterprise: Business Planning & Logistics business functions - Enterprise: Product Cost Accounting)
(New customer order - Verify total exposure to customer)
(Production request - Segment requirement)
(Send to customer - Contract data)
Inquiry (Customer - DC Customer relations)
Invoice (Commercial - Customer)
(Segment response - Segment requirement)
(Bulk order feedback - Inform customer on order)
(Control: Manufacturing Operations & Control business functions - Control: Maintenance Management)
(Enterprise Functions - Enterprise: Research, Development & Engineering)
(Detailed production scheduling - Production Schedule)
(Approve customer data - Customer data)
(Activate plan - Activate delivery schedule)
New customer assessment request (DC Customer relations - Customer relationship management)
(Track customer order - Order information service)
Raw materials (Warehousing - Production)
GDN (Logistics - Warehousing)
(ArchiMetal operations - Sales Pipeline)
Order (Customer - Commercial)
(DC Benelux - Inform customer on order)
(Enterprise Functions - Enterprise: Business Planning & Logistics business functions)
(Logistics - Customer Information)
(Track customer order - Customer order tracking service)
(Logistics planner - Activate delivery schedule)
(Accept order - Customer order update)
(Send to customer - Customer data)
(DC Benelux - Shipping)
Order (Customer - Commercial)
(Initial profile assessment - Assessment)
(Define pricing policy - Accept proposal)
(Add new equipment - New equipment confirmation)
(Control: Maintenance Management - Control: Manufacturing Operations & Control business functions)
New customer approved (Customer relationship management - DC Customer relations)
(Enterprise: Business Planning & Logistics business functions - Enterprise: Material and Energy Control)
(Production data collection - Production tracking)
Final products (Warehousing - Logistics)
(HQ - Credit risk assessment)
(Create production order - Customer order data)
Offer (Commercial - Customer)
(Define payment terms - Customer credit profile)
(Process DC order - Transmit orders)
Shipping order (Sales - Logistics)
(Enterprise: Business Planning & Logistics business functions - Enterprise: Order Processing)
Cust credit assessment (Finance - DC Customer relations)
Contract (DC Customer relations - Customer)
GDN (Distribution - Commercial)
(Verify total exposure to customer - Order data)
(Lead - Sales Pipeline)
(EDI - Bulk order data)
(Update customer order - Order data)
Final products (Production - Logistics)
(DC Benelux - Invoicing)
Order assess. (DC Customer relations - Commercial)
(Initial assessment - Order assessment)
Bank statement (Bank - DCFinance)
(Production unit - Continuous operations)
Invoice (Commercial - Customer)
(Manufacturing engineer - Ready production line)
Production order (Sales - Production)
(Enterprise: Research, Development & Engineering - Control: Production Control)
(Approve credit - Customer credit profile)
(Enterprise: Business Planning & Logistics business functions - Enterprise: Maintenance Management)
(Accept proposal - Customer signature)
(Define payment terms - Credit risk policy)
(Product segment - Process segment capability)
(Customer Information - Interaction history)
(Product definition management - Production dispatching)
(Transmit to production - Bulk order data)
(Segment requirement - Product segment)
(Initial assessment - Credit risk policy)
(Customer risk assessment service - Approve assessment)
(Create customer credit profile - Initial profile assessment)
(Update DC order - DC order data)
(Track customer order - Customer order tracking service)
(ArchiMetal operations - Business function (2))
Inquiry (Customer - DC Customer relations)
(Enterprise Functions - Enterprise: Marketing & Sales)
(Define pricing policy - Customer data)
(Evaluate credit risk - Credit risk policy)
(Design - Schedule)
(Update DC order - Inform DCs)
(Customer order - Register order)
(Production planner - Activate plan)
(Register order - Transmit orders)
Order assessment (DC Customer relations - Commercial)
(Control: Production Scheduling (Local) - Production Schedule Update (Site/Area-Specific))
Cust. credit profile (DC Customer relations - Commercial)
(Customer - Sales Pipeline)
(Update customer order - Customer order data)
(Create production order - Create shipping order)
(Approve assessment - Approve customer)
(Enterprise: Research, Development & Engineering - Control: quality assurance)
(Enterprise: Order Processing - Enterprise: Business Planning & Logistics business functions)
Delivery notification (Distribution - Customer)
(Customer approval service - Develop contract service)
Cust.credit analysis requirement (DC Customer relations - Finance)
(Register DC order - Check availability)
(Unit - Batch operations)
(Enterprise: Order Processing - Schedule Confirmation (Global))
(New Order - Cancelled Order)
(Area - Process cell)
(Define credit limit - Define payment terms)
(Approve customer - Define credit limit)
(Process customer order - Track customer order)
(Enterprise: Marketing & Sales - Order)
(Create bulk order - Order data)
(Register DC order - Bulk order data)
(Sales representative - Enter order)
(Customer data - Customer credit profile)
(Control: Manufacturing Operations & Control business functions - Control: Production Scheduling (Local))
(Opportunity - Sales Pipeline)
(Customer approval service - Approve customer data)
(Check availability - Create production order)
(Enterprise: Marketing & Sales - Order Status)
(Register order - Customer risk assessment service)
(Initial profile assessment - Approve assessment)
(Work cell - Work cell controller)
(Accept order - Inform customer)
Realizes (Business service - Business Goal)
(Create customer credit profile - Customer data)
Implementation & Migration
(Redesigned business processes - Process customer order)
(Customer order monitoring project - Deployed Customer order monitoring application)
(Transition state - Approve customer data)
(Transition state - CRM system)
(CRM transformation program - Customer order monitoring project)
(Transition state - Process customer order)
(Project CRM system - Deployed hardware)
(CRM transformation program - CRM project)
(Redesigned business processes - Order information service)
(Deployed Customer order monitoring application - Customer order monitoring application)
Realizes (IT Development Project - Application service)
(Redesigned business processes - Track customer order)
(Transition architecture2014 - Register order)
(Project CRM system - Deployed CRM application)
(Target architecture 2015 - Register order)
(Target architecture 2015 - Process customer order)
(CRM transformation - Project CRM system)
(Transition state - Target state)
(CRM project - Redesigned business processes)
(Target state - Track customer order)
(Transition architecture2014 - Gap transition architecture - Target architecture)
(Redesigned business processes - Approve customer data)
Realizes (Business Transformation Project - Business service)
(Transition state - Customer approval service)
(Baseline 2013 - Gap Baseline - Transition architecture)
(CRM project - Deployed CRM application)
(Target architecture 2015 - Customer risk interface)
(Project CRM system - Revised business processes)
(Target architecture 2015 - CRM system)
(Redesigned business processes - Customer approval service)
(Transition architecture2014 - Target architecture 2015)
(Target architecture 2015 - Application server)
(Gap Baseline - Transition architecture - Transition architecture2014)
(Gap transition architecture - Target architecture - Target architecture 2015)
(Project CRM system - Redeveloped application interfaces)
(Target state - Customer order monitoring application)
(Baseline 2013 - Transition architecture2014)
(CRM transformation - Business project)
(Redeveloped application interfaces - Customer risk interface)
(Revised business processes - Register order)
(Customer order monitoring project - Redesigned business processes)
(Target state - Order information service)
(Revised business processes - Process customer order)
(Deployed hardware - Application server)
(Current state - Transition state)
(Deployed CRM application - CRM system)
Technology
(Mainframe - Partition 2)
(Partition 1 - Message Queuing)
(UNIX Servers - AIX)
(Mainframe - Messaging service)
(Mainframe - Language service)
(Partition 2 - DBMS)
(Partition 2 - Message Queuing)
Realizes (Server - Application component)
(Mainframe - Partition 1)
(Authentication & Authorization - Network service)
(Mainframe - Database service)
(UNIX Servers - Operating system)
(Partition 1 - DBMS)
(UNIX Servers - Authentication & Authorization)
(Partition 2 - Hardware device)
(Partition 1 - Hardware)
(LAN - UNIX Servers)
(Integrated customer-centric solution - CRM)
(LAN - Mainframe)
Implementation and Migration
CRM implementation and migration
Views target state
CRM behavior_new_4
Track customer order_new_IT
Org. structure_new
Vision
Register order_new_IT
Process customer order_new
Contracting_new_IT
CRM behavior_new_3
CRM behavior_new_2
Register order_new
Process customer order_new_IT
Cust. services_new
Processes interdependencies
Cust. services_new
Application architecture_new_1
CRM behavior_new_1
Business functions_new
Evaluate credit risk_new
CRM structure_new
Contracting_new
Layered view
Frameworks
08. ArchiMate generic example
03. CRM functional model
01-2. Enterprise functions
07. Object model summary
02. Activity model of production operations management
04. Enterprise business function usage of CRM application functions
05. Equipment hierarchy
01-3. Control functions
01-1. Summary functional enterprise-control model
Functional enterprise-control model
06. Message verbs by transaction models
01. Functional enterprise-control model
Paper overview
To-be Architecture
To-be Technology Architecture
To-be Application Architecture
To-be Business Architecture
As-is Architecture
As-is Technology Architecture
As-is Business Architecture
As-is Application Architecture
Background and use of standards/reference models
Gap analysis and roadmaps
Paper overview
Architecture vision
Generated Views
Actor cooperation view for Enterprise-control application interface
Total view for Production line controller
Landscape view
Business performance - solutions
Customer satisfaction focus - solutions
Total view for Process cell controller
Motivation - business performance focus
Actor cooperation view for Enterprise-control functional interface
Motivation - Customer satisfaction focus
Scenarios
01. Stakeholder
04. Change in production schedule
05. ISA-95 messages exchanged
Compare Approaches
New Order Message Flow
03. Order fulfillment
02. Order-to-contract
Views current state
Process DC orders
Processes interdependencies
Cust. services
Verify total exposure
Contracting_IT
Process DCorders_IT
Business functions
Inform customer
Application architecture
Transmit orders to PC
Organisation dpts
Register order
Contracting
Register order_IT
Transmit orders_IT_all
Evaluate credit risk
Generic ArchiMate example
Infrastructure view
×
Elements
Properties
Relations
PDF
DOCX
Model
Archi®
×