ArchiMetal
Model
DOCX
PDF
Relations
Properties
Elements
ArchiMetal
Develop contract
Enterprise: Research, Development & Engineering
Business object (2)
Production status request
Business Collaboration
Business process (3)
Transportation company
Approve credit risk assessment
Continuous operations
Segment response
Inform customer on order
Assessment
Enterprise: Product Shipping Admin
Production request
Logistics
Transmit orders
Credit risk policy
Approve
Production center
Production data collection
Production
Enterprise: Procurement
Shipping
Business process
Production order data
Enterprise
Shipping order data
Business Object
Production dispatching
Schedule Confirmation (Global)
DC Benelux
Customer service
Order data
Order Status
Production Requirement
DCFinance
Enterprise: Marketing & Sales
HQ
Sales Pipeline
Service
Production Schedule
Logistics planner
Logistics Partner
Production manager
Enterprise: Production Scheduling (Global)
Bank
Transmit to production
Business role (3)
Production
Business process (2)
Define payment terms
Business service
New customer order
Add new equipment
Business function
Bulk order feedback
Enterprise: Material and Energy Control
Sales professional
Credit risk assessment
Sales manager
Contact
Order assessment
Business function (5)
Production Schedule Update (Site/Area-Specific)
Control functional integration
Customer order registered
Register customer
HR
Contract
Ask for customer risk assessment
Activate delivery schedule
Create customer credit profile
Distributor data
Product Definition
Cancelled Order
Business function
New order received
Invoicing
Verify total exposure to customer
Credit
Supplier
Activate plan
Initial profile assessment
Develop approved proposal
Schedule
PC
Marketing
Sales manager
Business function (4)
Distribution
Contract
Process DC order
Supply partner
Credit
Order registration service
Customer
Schedule revision
Present proposal
Customer data
Business object (4)
Order
Bulk order data
Contact center agent
Track customer order
Control: Material and Energy Control
Contract in place
New equipment confirmation
Business function (3)
Plan order
Batch operations
Invoicing service
Enterprise: Maintenance Management
Opportunity
Create shipping order
Accepted proposal
Production performance
Define pricing policy
Day end
Production planner
Sales
Price
DC East Europe
Proposal specialist
Create bulk order
Change order
Evaluate customer credit
Detailed production scheduling
Reprice old order
Production Schedule (Cell/Unit/Line-Specific)
Schedule Confirmation (Local)
Customer risk assessment service
Contract data
Evaluate credit
Enterprise Functions
Control: quality assurance
Production performance analysis
Customer credit profile
Customer order data
Business object (6)
Customer Information
Production Performance
HQ customer assessment service
Head of manufacturing
Ask for order risk assessment
Business object
DC Benelux
Business intelligence analysi
Manufacturing engineer
ArchiMetal operations
Approve assessment
Complete
Repetitive or discrete operations
Commercial
Update customer order
Control: Maintenance Management
Send notification to customer
Distribution
Send to customer
Register DC order
HQ
Purchasing agent
Business actor (4)
Enterprise: Product Inventory Control
Inform customer
Lead
DC order data
Lead
Business process 2
Check availability
EDI
DC Spain
Receive
Logistics
Credit specialist
Prepare notification message
Product definition management
Analyze
Production Confirmation
Inquiry
Production
Enterprise functional integration
Pricing policy
Profile
Head of sales
Prepare production line
Production tracking
Procurement
Customer Contact
Enterprise-control functional interface
Inventory data
Customer
New Order
Send delivery orders
Transaction History
Production execution management
Schedule revision confirmation
Enterprise: Customer Service
Level 0-2 functions
Manufacturing planner
Create order
Accept proposal
ArchiBuilder
Warehousing
Register order
Update DC order
Business function (2)
Business object (7)
Distribution center
Enterprise: Order Processing
Customer relations
Business object (3)
New schedule acceptance
Production Capability
Create production order
Analyze exposure
Finance
Initial assessment
Product segment
Evaluate credit risk
Production status
Business service (2)
Approve customer
Customer order update
Manufacturing engineer
Credit profile
Metal Products and Services
Sales representative
DC Customer relations
Account manager
Production resource management
Procurement
Service professional
Opportunity
Enterprise: Quality Assurance
Ready production line
Process customer order
Customer relationship management
Contact
Customer signature
Logistics planner
New customer registered
Sales
Business actor
Business object (5)
Business role (4)
Business process 1
Deal
QualityMgt
Transportation partner
Enterprise: Business Planning & Logistics business functions
Production schedule
Control: Production Control
Control: Product Inventory Control
Commercial
Process segment capability
Plan manufacturing
Order History
Marketing
Production rule
Interaction history
Production capability
Design
Finance
Customer representative
Customer order
Product data
Approve credit
Define credit limit
Enterprise: Product Cost Accounting
Customer
Develop contract service
Customer approval service
Production response
Control: Manufacturing Operations & Control business functions
Delivery service
Add new production schedule
Order information service
ArchiMetal
Enter order
Control: Production Scheduling (Local)
Inform DCs
Accept order
Approve customer data
Production center
Segment requirement
Produce order
Business function (2)
Inform customer
Data object (10)
EAI bus
Resource segment capability
Data object (8)
Field service management
Analytics and reporting
Enterprise: Material and Energy Control
Application service
CONFIRM
Control: Production Scheduling (Local)
Enterprise-control application interface
Contract printing service
DC order management
Control: Product Inventory Control
Enterprise application integration
Enterprise: Order Processing
DC orders statuses service
ACKNOWLEDGE - ACCEPTED
Product availability consultation
ERP
Billing
Enterprise: Marketing & Sales
DC orders registration service
PULL message
Resource actual property
Assess customer risk
Production schedule revision confirmation
Planning Module
Enterprise: Procurement
Acquisition: Social
Sales analytics
Customer contract
Shipping order creation service
Resource requirement property
Production order creation service
Production schedule revision
Sales pipeline mgmt
CRM
Enterprise: Product Inventory Control
Customer credit analysis service
DC order administratoin service
Control application functions
Control: Maintenance Management
ACKNOWLEDGE
Distributor information service
Data object (5)
Data object (9)
Enterprise: Production Scheduling (Global)
Customer order monitoring application
Status requested
Application component (3)
Order administration service
Control: quality assurance
Status
PUSH message
Foundational
Change requested
PROCESS
Financial application
Invoicing (Distributors)
Contract creating service
Logistics module
Application component (2)
ACKNOWLEDGE
Application component (4)
Data object
Application service (3)
Resource segment capability property
Integrated customer-centric solution
Customer risk interface
Infrastructure
Invoicing application
Social interaction
Total customer debt information service
Bulk order transmission service
CRM database
Analytics
ERP application
GET
Total customer debt
Resource requirement
Contract creation service
Data object (7)
SYNC ADD
Customer risk assessment
CRM system
SYNC DELETE
Sales management
Customer information service
New equipment ID
Customer data mgmt
Application component
Bulk order creation service
New schedule
CRM
Distributers invoicing
Enterprise: Product Shipping Admin
Service & support productivity
Enterprise: Customer Service
PUBLISH message
Application service (2)
Order status mgt
DC Shipping application
Verify customer exposure service
BI toolset
Query
Control: Production Control
Resource capability
Enterprise: Product Cost Accounting
PROCESS
CHANGE
Customer order tracking service
Data object (2)
Customer order administration service
Understanding
CANCEL
Enterprise application functions
Manufacturing execution systems
Enterprise: Quality Assurance
Verb: CONFIRM
Financial application HQ
Control application Integration
Verb: SYNC CHANGE
Customer administration service
Data object (3)
Customer order history information service
Salesforce automation
Resource actual
Retention: Social
Deployment
Shipping application
Financial application
ERP
Production planning
Resource specification property
Customer data management application
Resource capability property
Enterprise: Research, Development & Engineering
SHOW
Contracts component
New equipment requested
Data object (4)
Final warehouse
Create customer contract
Customer order notifications component
Inventory
SYNC CHANGE
Customer data component
Control: Material and Energy Control
Materials management
Change made
Financial
Retention
Customer order status
Resource specification
CRM
Web customer Service
Cross-functional customer analytics
New schedule ID
Quoting
Acquisition
Distributors management
Production scheduliing
Order management component
Reporting
RESPOND
Data management
Enterprise: Maintenance Management
Order management application
Messaging service
Server
Mainframe
Network service
Application server
Database service
Hardware
LAN
Production line controller
UNIX Servers
Process cell controller
Message Queuing
Partition 2
Work cell controller
Language service
Process cell unit controller
Authentication & Authorization
Partition 1
Hardware device
DBMS
Production unit controller
Operating system
AIX
Suboptimal sales processes
Improve customer relationship management
Improve Profitability
Share unified customer data across sales processes
Service quality
Manufacture beams
Building products manufacturer
Market pressure on service innovation
Improve client profiling
Inefficient order fullfilment
Management
Business performance
Improve marketing/service strategy
Stakeholder
No sales forecasing and customer history analysis possible
Underdevelopped customer relationship
Increase data transparency
Average revenue per customer is too low
Lack of global and consistent view over customer
Too many late order fullfilments
Assessment
Lead time to customer too long
Optimize order handling
Unified customer order view company-wide
Order already designed and priced
Builder
IT Goal
Suboptimal client profiling
Enhance sales risk management
Unified view of customer company-wide
Increase coordination between sales and production processes
Maximization of average revenue per customer
Design still valid
Complete building
Business Goal
Customer satisfaction
Price out-of-date
On-time delivery
Customer Retention
Obtain beams
Customer data integration and standardisation
Optimize processes
Complete and correct order fullfilment
Create innovative customer services
Increase sales processes coordination
Innovate customer services
Timely order fulfilment
Stop bulk-order system
Redesigned business processes
Work package (2)
Deployed Customer order monitoring application
Deployed CRM application
Gap transition architecture - Target architecture
CRM transformation program
Work package
Revised business processes
Current state
CRM transformation
Transition architecture2014
Target architecture 2015
Project CRM system
IT Development Project
Baseline 2013
Transition state
Target state
Redeveloped application interfaces
Redesigned business processes
Business Transformation Project
Deployed hardware
CRM project
Customer order monitoring project
Business project
Gap Baseline - Transition architecture
Unit
Production unit
Work cell
Junction
Junction
Process cell
Production line
Site
Area
Implementation & Migration
(Customer order monitoring project - Redesigned business processes)
(Gap Baseline - Transition architecture - Transition architecture2014)
(Project CRM system - Deployed CRM application)
(Target architecture 2015 - Register order)
(Deployed hardware - Application server)
(Redeveloped application interfaces - Customer risk interface)
(Target architecture 2015 - Customer risk interface)
(Transition state - CRM system)
(CRM project - Redesigned business processes)
(Target architecture 2015 - CRM system)
(Baseline 2013 - Transition architecture2014)
(Target state - Customer order monitoring application)
(Revised business processes - Process customer order)
(Redesigned business processes - Order information service)
(CRM project - Deployed CRM application)
(Deployed Customer order monitoring application - Customer order monitoring application)
(Target architecture 2015 - Application server)
(Project CRM system - Redeveloped application interfaces)
(Transition state - Customer approval service)
(Deployed CRM application - CRM system)
(Customer order monitoring project - Deployed Customer order monitoring application)
(Project CRM system - Revised business processes)
Realizes (Business Transformation Project - Business service)
(CRM transformation - Business project)
Realizes (IT Development Project - Application service)
(Target state - Track customer order)
(Project CRM system - Deployed hardware)
(Redesigned business processes - Customer approval service)
(Transition state - Process customer order)
(CRM transformation - Project CRM system)
(Redesigned business processes - Track customer order)
(Revised business processes - Register order)
(Current state - Transition state)
(Transition architecture2014 - Target architecture 2015)
(Target architecture 2015 - Process customer order)
(Gap transition architecture - Target architecture - Target architecture 2015)
(Transition architecture2014 - Register order)
(Transition architecture2014 - Gap transition architecture - Target architecture)
(Redesigned business processes - Process customer order)
(Baseline 2013 - Gap Baseline - Transition architecture)
(Transition state - Approve customer data)
(CRM transformation program - Customer order monitoring project)
(Redesigned business processes - Approve customer data)
(Target state - Order information service)
(CRM transformation program - CRM project)
(Transition state - Target state)
Motivation
(Average revenue per customer is too low - Innovate customer services)
(Customer data integration and standardisation - Increase data transparency)
(Building products manufacturer - Manufacture beams)
(Share unified customer data across sales processes - Increase data transparency)
(Average revenue per customer is too low - Customer Retention)
(On-time delivery - Order already designed and priced)
(Timely order fulfilment - Too many late order fullfilments)
(Service quality - Underdevelopped customer relationship)
(Lack of global and consistent view over customer - Increase data transparency)
(Unified view of customer company-wide - Improve marketing/service strategy)
(Management - Customer satisfaction)
(Management - Business performance)
(Customer satisfaction - Complete and correct order fullfilment)
(Underdevelopped customer relationship - Suboptimal client profiling)
(Suboptimal sales processes - Business performance)
(Suboptimal sales processes - Lack of global and consistent view over customer)
(Improve customer relationship management - Market pressure on service innovation)
(Management - Service quality)
(Innovate customer services - Underdevelopped customer relationship)
(Enhance sales risk management - Maximization of average revenue per customer)
(Lead time to customer too long - Increase coordination between sales and production processes)
(Unified view of customer company-wide - Improve client profiling)
(Complete building - On-time delivery)
(Order already designed and priced - Design still valid)
(Builder - On-time delivery)
(Unified view of customer company-wide - Improve customer relationship management)
(Service quality - Market pressure on service innovation)
(Suboptimal sales processes - Optimize processes)
(Too many late order fullfilments - Optimize order handling)
(Suboptimal client profiling - Improve customer relationship management)
(Unified view of customer company-wide - Unified customer order view company-wide)
(Suboptimal sales processes - Inefficient order fullfilment)
(Service quality - Builder)
(Unified customer order view company-wide - Optimize order handling)
(Share unified customer data across sales processes - Increase sales processes coordination)
(Unified view of customer company-wide - Customer data integration and standardisation)
(Manufacture beams - On-time delivery)
(Unified view of customer company-wide - Optimize order handling)
(Suboptimal client profiling - Improve client profiling)
(Customer satisfaction - Builder)
(Design still valid - On-time delivery)
(Business performance - Lead time to customer too long)
(Customer satisfaction - Lead time to customer too long)
(Building products manufacturer - On-time delivery)
(Suboptimal sales processes - Average revenue per customer is too low)
(Obtain beams - Order already designed and priced)
(Unified customer order view company-wide - Increase coordination between sales and production processes)
(Complete building - Obtain beams)
(Average revenue per customer is too low - Maximization of average revenue per customer)
(Customer satisfaction - Timely order fulfilment)
(Optimize order handling - Inefficient order fullfilment)
(Suboptimal sales processes - Increase coordination between sales and production processes)
(Unified view of customer company-wide - Increase data transparency)
(Increase sales processes coordination - Lack of global and consistent view over customer)
(Stop bulk-order system - Optimize order handling)
(Order already designed and priced - Price out-of-date)
(Market pressure on service innovation - Improve marketing/service strategy)
(Create innovative customer services - Improve customer relationship management)
(Builder - Complete building)
(Lead time to customer too long - Inefficient order fullfilment)
Business
(Contract in place - Activate plan)
(New customer registered - Evaluate credit risk)
(Manufacturing engineer - Ready production line)
(Control: Maintenance Management - Control: Manufacturing Operations & Control business functions)
Operational responses (Level 0-2 functions - Production execution management)
(Define payment terms - Customer credit profile)
(Invoicing - Invoicing service)
(Schedule - Price)
(Accept order - Customer order update)
(Inform customer - Customer data)
(Initial assessment - Credit risk policy)
(Customer risk assessment service - Evaluate credit risk)
(EDI - Bulk order data)
(Enterprise: Business Planning & Logistics business functions - Enterprise: Product Inventory Control)
(Activate delivery schedule - Ready production line)
(Enterprise: Marketing & Sales - Order)
(Develop contract - Develop contract service)
(Junction - Plan order)
(Analyze exposure - Order data)
(Evaluate credit risk - Customer data)
(Control: Production Scheduling (Local) - Production Confirmation)
(Order History - Cancelled Order)
(Analyze exposure - Initial assessment)
Order assess. (DC Customer relations - Commercial)
(Register DC order - Bulk order data)
Customer order (Commercial - Sales)
(Enterprise: Order Processing - Schedule Confirmation (Global))
(New order received - Enter order)
(Enterprise: Research, Development & Engineering - Control: Production Control)
(Product definition management - Production dispatching)
(Approve credit - Order assessment)
Final products (Production - Logistics)
(Enterprise: Product Inventory Control - Enterprise: Business Planning & Logistics business functions)
(Update customer order - Inform customer)
(Activate plan - Activate delivery schedule)
(Production unit - Continuous operations)
(Enterprise: Maintenance Management - Enterprise: Business Planning & Logistics business functions)
(Accept proposal - Contract)
(DC Benelux - Register order)
Cust credit assessment (Finance - DC Customer relations)
(Register DC order - Check availability)
Delivery notification (Distribution - Customer)
(Create order - Product data)
(Customer Information - Interaction history)
(Register order - Order registration service)
(Enterprise: Marketing & Sales - Order Status)
Order info (Commercial - Customer)
(Send to customer - Customer data)
(Production line - Production line controller)
Shipping order (Sales - Logistics)
(Logistics - Transportation partner)
(Schedule revision - Schedule revision confirmation)
(Control: quality assurance - Control: Manufacturing Operations & Control business functions)
(Enterprise: Order Processing - Production Requirement)
(Update customer order - Order data)
Aggregate order (Commercial - Sales)
(Junction - Evaluate customer credit)
(Customer credit profile - Assessment)
(DC Benelux - Develop contract)
(Create shipping order - Update customer order)
(Enterprise Functions - Enterprise: Customer Service)
(Customer data - Customer credit profile)
(Create bulk order - Bulk order data)
(Create shipping order - Customer order data)
(Area - Production line)
Final products (Production - Logistics)
(Business Collaboration - Develop approved proposal)
(DC Benelux - Shipping)
(Check availability - Create production order)
(Approve customer - Define credit limit)
Contract (DC Customer relations - Customer)
(Customer order - Register order)
(Logistics planner - Activate delivery schedule)
GDN (Logistics - Sales)
(Production planner - Activate plan)
(Register order - Track customer order)
(Approve credit - Customer credit profile)
(Production data collection - Production dispatching)
(Evaluate customer credit - Junction)
(Control: Manufacturing Operations & Control business functions - Control: Product Inventory Control)
(Accept proposal - Contract in place)
(Marketing - Customer Information)
(Verify total exposure to customer - Accept order)
(DC Benelux - Invoicing)
(HQ - Track customer order)
(DC Benelux - Verify total exposure to customer)
(Enterprise: Production Scheduling (Global) - Schedule Confirmation (Global))
(Production resource management - Production dispatching)
(Control functional integration - Enterprise-control functional interface)
(Inform customer - Customer data)
(Enterprise: Production Scheduling (Global) - Production Requirement)
(Approve credit risk assessment - Approve credit)
(Production - Customer Information)
(Production - Sales Pipeline)
(Add new equipment - New equipment confirmation)
(Approve customer - Customer data)
(Shipping - Delivery service)
(Analyze exposure - Customer data)
(ArchiMetal - Develop contract)
Order (Customer - Commercial)
(Approve customer data - Evaluate credit risk)
(Control: Production Scheduling (Local) - Control: Manufacturing Operations & Control business functions)
(Update customer order - Customer order data)
(Accept order - Shipping order data)
(Contract - Contract data)
(Create customer credit profile - Customer data)
(Create production order - Create shipping order)
(Control: quality assurance - Control: Production Control)
Order assessment (DC Customer relations - Commercial)
(Production request - Segment requirement)
(Approve customer data - Customer data)
(Design - Price)
(Define pricing policy - Customer data)
(Service - Customer Information)
Offer (Commercial - Customer)
(Enterprise functional integration - Enterprise: Business Planning & Logistics business functions)
(Production dispatching - Production execution management)
(Enterprise: Business Planning & Logistics business functions - Enterprise: Maintenance Management)
(Control: Product Inventory Control - Control: Manufacturing Operations & Control business functions)
(Enter order - Junction)
(Develop approved proposal - Contract)
(Contact - Sales Pipeline)
(Verify total exposure to customer - Customer data)
Invoice (Commercial - Customer)
Equipment and process specific production rules (Product definition management - Level 0-2 functions)
Shipping order (Commercial - Distribution)
(ArchiMetal operations - Business function)
(Track customer order - Customer order tracking service)
(Delivery service - Customer)
(Enterprise: Order Processing - Enterprise: Business Planning & Logistics business functions)
(Enterprise: Business Planning & Logistics business functions - Enterprise: Product Shipping Admin)
(Logistics - Sales Pipeline)
(Production unit - Production unit controller)
(Enterprise: Research, Development & Engineering - Control: quality assurance)
(Marketing - Sales Pipeline)
(Enterprise Functions - Enterprise: Business Planning & Logistics business functions)
(Bulk order feedback - Bulk order data)
(Define pricing policy - Pricing policy)
(Segment requirement - Product segment)
(ArchiMetal operations - Customer Information)
(Enterprise: Production Scheduling (Global) - Production Schedule Update (Site/Area-Specific))
(Production response - Production request)
Equipment & process specific data (Level 0-2 functions - Production data collection)
Order (Customer - Commercial)
(Create shipping order - Update DC order)
(Sales - Sales Pipeline)
(Process cell - Unit)
Production order (Sales - Production)
(Control: Production Control - Production Schedule (Cell/Unit/Line-Specific))
GDN (Distribution - Commercial)
(Control functional integration - Control: Manufacturing Operations & Control business functions)
(Customer order registered - Process customer order)
Standards and Customer Requirements (Enterprise: Marketing & Sales - Control: quality assurance)
(Inform customer - Order data)
Delivery notification (Distribution - Customer)
(Control: Production Control - Control: Manufacturing Operations & Control business functions)
(Initial profile assessment - Approve assessment)
(Define credit limit - Credit risk policy)
(Detailed production scheduling - Production Schedule)
(Enterprise: Business Planning & Logistics business functions - Enterprise: Material and Energy Control)
(ArchiMetal operations - Metal Products and Services)
(Update customer order - Bulk order data)
(Prepare notification message - Send notification to customer)
(Control: Production Control - Production Confirmation)
(Product definition management - Production execution management)
(Check availability - DC order data)
(Customer representative - Accept proposal)
(Lead - Sales Pipeline)
(Send to customer - Contract data)
Inquiry (Customer - DC Customer relations)
(Define credit limit - Customer credit profile)
(Inquiry - Develop contract)
(New schedule acceptance - Production status request)
Offer (Commercial - Customer)
Realizes (Business service - Business Goal)
Cust credit assessment (Finance - DC Customer relations)
Cust. exposure req (Commercial - DC Customer relations)
(Process DC order - Transmit orders)
(New Order - Cancelled Order)
(Enterprise: Business Planning & Logistics business functions - Enterprise: Order Processing)
(Register order - Process customer order)
(Process cell - Process cell controller)
(Service - Sales Pipeline)
(Sales - Customer Information)
(Enterprise: Production Scheduling (Global) - Enterprise: Business Planning & Logistics business functions)
Raw materials (Logistics - Production)
(New customer order - Verify total exposure to customer)
Inquiry (Customer - DC Customer relations)
Order info (Commercial - Customer)
(Area - Production unit)
(Credit specialist - Evaluate customer credit)
(Accept proposal - Customer data)
Cust. exposure req (Commercial - DC Customer relations)
(HQ - Customer risk assessment service)
(Production status request - Production status)
New customer assessment request (DC Customer relations - Customer relationship management)
Contract (DC Customer relations - Customer)
(Create shipping order - Shipping order data)
(Site - Enterprise)
(ArchiMetal operations - Business function (2))
Invoice (Commercial - DCFinance)
(Control: Production Scheduling (Local) - Production Schedule (Cell/Unit/Line-Specific))
(Register order - Transmit orders)
(Register customer - Evaluate credit risk)
(Control: Manufacturing Operations & Control business functions - Control: Production Scheduling (Local))
(Finance - Sales Pipeline)
(Update DC order - DC order data)
(Track customer order - Customer order tracking service)
(Activate delivery schedule - Send delivery orders)
(Bulk order feedback - Inform customer on order)
(Production tracking - Production Performance)
(Define pricing policy - Accept proposal)
(Order registration service - Customer)
(Create order - Verify total exposure to customer)
(Approve credit risk assessment - Customer risk assessment service)
(Production Schedule Update (Site/Area-Specific) - Schedule Confirmation (Local))
(Invoicing service - Customer)
(Enterprise: Order Processing - Order)
(Transmit orders - Process DC order)
(Create order - Customer data)
(Approve assessment - Approve customer)
(Accept order - Order data)
(Customer order update - Track customer order)
(Enterprise: Procurement - Enterprise: Business Planning & Logistics business functions)
(Enterprise: Product Cost Accounting - Enterprise: Business Planning & Logistics business functions)
Shipping order (Commercial - Distribution)
(Order History - New Order)
(Register order - Customer risk assessment service)
(Metal Products and Services - Customer)
(Control: Product Inventory Control - Control: Production Scheduling (Local))
(Create bulk order - Transmit to production)
(Enterprise Functions - Enterprise: Research, Development & Engineering)
(Customer approval service - Develop contract service)
(Production response - Segment response)
Invoice (Commercial - Customer)
(Define credit limit - Define payment terms)
(Initial profile assessment - Credit risk policy)
(Customer risk assessment service - Approve assessment)
(Control: Material and Energy Control - Control: Manufacturing Operations & Control business functions)
(Product segment - Process segment capability)
(Production line - Work cell)
(Production rule - Product segment)
(Production resource management - Production Capability)
Final products (Warehousing - Logistics)
(Production execution management - Production data collection)
(Day end - Transmit orders)
Cust. credit profile (DC Customer relations - Commercial)
(Enterprise: Order Processing - Order Status)
(Production performance - Production response)
(Initial assessment - Order assessment)
(Accept order - Inform customer)
(Design - Schedule)
(Register DC order - Distributor data)
(Control: Production Scheduling (Local) - Production Schedule Update (Site/Area-Specific))
Raw materials (Warehousing - Production)
(Detailed production scheduling - Production tracking)
(Enterprise: Business Planning & Logistics business functions - Enterprise: Production Scheduling (Global))
GDN (Distribution - Commercial)
(Initial assessment - Approve credit risk assessment)
(Develop contract service - Customer)
(Evaluate credit risk - Assessment)
(HQ - Credit risk assessment)
(Finance - Customer Information)
(Sales representative - Enter order)
(Transmit to production - Bulk order data)
(Order data - Order assessment)
(DC Benelux - Inform customer on order)
(Credit risk assessment - Customer risk assessment service)
(Develop approved proposal - Accept proposal)
(Customer - Sales Pipeline)
(Accept proposal - Send to customer)
(Enterprise: Business Planning & Logistics business functions - Enterprise: Product Cost Accounting)
(ArchiBuilder - Purchasing agent)
(Define payment terms - Credit risk policy)
(Check availability - Customer order data)
(Register customer - Customer data)
(Enterprise: Production Scheduling (Global) - Schedule Confirmation (Local))
(Transmit orders - Inform customer on order)
(Track customer order - Order information service)
(Initial profile assessment - Assessment)
(Control: Manufacturing Operations & Control business functions - Control: quality assurance)
(Evaluate credit risk - Credit risk policy)
(Junction - Develop approved proposal)
(Work cell - Repetitive or discrete operations)
(Inform customer on order - Order information service)
(Customer risk assessment service - Develop contract service)
(Update customer order - Customer order update)
(DC Benelux - Transmit orders)
(Enterprise: Business Planning & Logistics business functions - Enterprise: Quality Assurance)
(Enterprise Functions - Enterprise: Marketing & Sales)
Raw materials (Procurement - Production)
(Work cell - Work cell controller)
Delivery confirmation (Customer - Distribution)
(ArchiBuilder - Order History)
(Control: Manufacturing Operations & Control business functions - Control: Maintenance Management)
(Create bulk order - Order data)
(Customer approval service - Approve customer data)
(Site - Area)
(Segment response - Segment requirement)
Delivery confirmation (Customer - Distribution)
(Plan order - Junction)
(Production - Supply partner)
(Production resource management - Detailed production scheduling)
(Ready production line - Produce order)
(Product definition management - Product Definition)
GDN (Logistics - Warehousing)
(Opportunity - Sales Pipeline)
Operational commands (Production execution management - Level 0-2 functions)
(Production center - Process customer order)
GDN (Logistics - Warehousing)
(HQ - Customer approval service)
(Production data collection - Production tracking)
Shipping order (Sales - Logistics)
(Evaluate credit risk - Customer credit profile)
(Create production order - Production order data)
(Production schedule - Production request)
(Production center - Process DC order)
(Unit - Batch operations)
(Order information service - Customer)
(Verify total exposure to customer - Credit risk policy)
(Transmit to production - Bulk order feedback)
Production order (Sales - Production)
Raw materials (Procurement - Production)
(Control: Manufacturing Operations & Control business functions - Control: Material and Energy Control)
Bank statement (Bank - DCFinance)
(Manufacturing engineer - Plan order)
(Evaluate credit risk - Define pricing policy)
(Unit - Process cell unit controller)
(ArchiMetal operations - Metal Products and Services)
(Create customer credit profile - Initial profile assessment)
Invoice (Commercial - DCFinance)
New customer approved (Customer relationship management - DC Customer relations)
(Verify total exposure to customer - Order data)
(ArchiMetal operations - Sales Pipeline)
(Enterprise functional integration - Enterprise-control functional interface)
(Production tracking - Production performance analysis)
(Add new production schedule - New schedule acceptance)
(DC Benelux - Evaluate credit risk)
(Control: Production Scheduling (Local) - Schedule Confirmation (Local))
(Enterprise: Material and Energy Control - Enterprise: Business Planning & Logistics business functions)
GDN (Logistics - Sales)
Cust.credit analysis requirement (DC Customer relations - Finance)
(Check availability - Inventory data)
Aggregate order info (Sales - Commercial)
(Area - Process cell)
(Update DC order - Inform DCs)
Final products (Warehousing - Logistics)
Cust. credit analysis req (DC Customer relations - Finance)
(Production tracking - Production dispatching)
(Control: Manufacturing Operations & Control business functions - Control: Production Control)
(Register customer - Approve customer data)
(Process customer order - Track customer order)
(Accept proposal - Customer signature)
(Enterprise: Business Planning & Logistics business functions - Enterprise: Procurement)
Realizes (Business process - Business service)
(Enterprise: Quality Assurance - Enterprise: Business Planning & Logistics business functions)
(Create production order - Customer order data)
(Logistics - Customer Information)
Application
(DC order management - DC orders registration service)
(Verb: SYNC CHANGE - Production Schedule Update (Site/Area-Specific))
(EAI bus - Invoicing (Distributors))
(EAI bus - Total customer debt information service)
(Financial application HQ - EAI bus)
(EAI bus - Financial application HQ)
(Enterprise application integration - Enterprise functional integration)
(PROCESS - PUSH message)
(Customer information service - Order management application)
(CRM database - Customer Information)
(Control: Material and Energy Control - Control: Material and Energy Control)
(Verb: CONFIRM - Schedule Confirmation (Local))
(CRM system - Contracts component)
(Customer order monitoring application - Customer order tracking service)
(CRM system - Customer order administration service)
(Customer data component - Customer data)
(Distributers invoicing - Production center)
(Contracts component - Customer contract)
(Control application Integration - Control: Maintenance Management)
(Customer order history information service - Verify total exposure to customer)
(Shipping application - Logistics)
(Understanding - Cross-functional customer analytics)
(SYNC ADD - PUBLISH message)
(Verb: CONFIRM - Production schedule revision confirmation)
(Production order creation service - DC order management)
(CRM - Enter order)
(Enterprise application integration - Enterprise: Product Cost Accounting)
(DC order management - Production center)
(ACKNOWLEDGE - New equipment confirmation)
(Enterprise: Procurement - Enterprise: Procurement)
(Data object (7) - Production status request)
(Customer order notifications component - Order data)
(Customer contract - Create customer contract)
(CRM system - Contract printing service)
(Customer data component - Customer risk assessment)
(Acquisition - Salesforce automation)
(ACKNOWLEDGE - ACCEPTED - New schedule acceptance)
(Control: Maintenance Management - Control: Maintenance Management)
(Enterprise-control application interface - Control application Integration)
(Enterprise: Production Scheduling (Global) - Enterprise: Production Scheduling (Global))
(Customer data management application - Customer credit analysis service)
(EAI bus - ERP)
(ERP - Logistics module)
(Enterprise-control application interface - Enterprise application integration)
(Order management application - Sales)
(RESPOND - Schedule revision confirmation)
(Resource segment capability property - Resource capability property)
(SYNC CHANGE - Schedule revision)
(Customer order administration service - Create production order)
(Shipping order creation service - Order management application)
(Enterprise: Customer Service - Enterprise: Customer Service)
(EAI bus - Customer information service)
(Control application Integration - Control: Product Inventory Control)
(Order management component - Order data)
(CONFIRM - PUBLISH message)
(Order management application - DC Benelux)
(Enterprise: Product Shipping Admin - Enterprise: Product Shipping Admin)
(Production scheduliing - ERP application)
(CRM system - Customer approval service)
(Customer data management application - Customer relationship management)
(CRM - Acquisition)
(SHOW - Production status)
(EAI bus - Distributors management)
(Control application Integration - Control: Material and Energy Control)
(Invoicing application - EAI bus)
(CRM system - Customer risk assessment service)
(Understanding - Enterprise: Customer Service)
(EAI bus - CRM system)
(EAI bus - DC order management)
(Customer order status - EAI bus)
(Understanding - Data management)
(Control application Integration - Control: quality assurance)
(DC order management - DC orders statuses service)
(Resource actual property - Resource requirement property)
(Retention - Enterprise: Customer Service)
(EAI bus - DC Shipping application)
(Resource specification property - Resource segment capability property)
(Customer risk assessment - Financial application HQ)
(Distributor information service - DC order management)
(Resource actual - Resource requirement)
(Shipping order creation service - DC order management)
(Financial application - DC Benelux)
(ERP application - EAI bus)
(Shipping application - EAI bus)
(ERP application - Production order creation service)
(Customer data management application - Customer administration service)
(Enterprise application integration - Enterprise: Marketing & Sales)
(Shipping application - Production center)
(Resource actual - Resource actual property)
(Infrastructure - Deployment)
(Distributors management - Production center)
(CRM database - Sales Pipeline)
(ACKNOWLEDGE - PUSH message)
(Customer order status - Customer information service)
(Enterprise application integration - Enterprise: Customer Service)
(Integrated customer-centric solution - CRM)
(Bulk order creation service - Create bulk order)
(CRM - CRM database)
(DC order administratoin service - Check availability)
(DC order administratoin service - Create shipping order)
(CRM - Understanding)
(Shipping application - DC Benelux)
(CRM - ERP)
(EAI bus - Distributor information service)
(EAI bus - Product availability consultation)
(Customer credit analysis service - Evaluate credit risk)
(Enterprise: Marketing & Sales - Enterprise: Marketing & Sales)
Realizes (Application service - IT Goal)
(Order management application - EAI bus)
(Bulk order transmission service - Transmit to production)
(Customer order administration service - Accept order)
(ERP - Production)
(Order management application - Customer order history information service)
(Distributers invoicing - Sales)
(Control: quality assurance - Control: quality assurance)
(Enterprise application integration - Enterprise: Procurement)
(Customer data management application - EAI bus)
(Retention - Service & support productivity)
(Resource actual - Segment response)
(Resource requirement - Resource specification)
(Resource specification - Product segment)
(Order administration service - Accept order)
(Retention - Web customer Service)
(Resource segment capability - Process segment capability)
(Order management application - Commercial)
(Enterprise application integration - Enterprise: Maintenance Management)
(Enterprise application integration - Enterprise: Product Shipping Admin)
(ERP application - EAI bus)
(Enterprise application integration - Enterprise: Production Scheduling (Global))
(Control: Product Inventory Control - Control: Product Inventory Control)
(DC Shipping application - EAI bus)
(EAI bus - Production order creation service)
(CRM system - EAI bus)
(Resource specification - Resource specification property)
(DC orders registration service - Register DC order)
(Contract printing service - Send to customer)
(Verb: SYNC CHANGE - Production schedule revision)
(GET - PULL message)
(Invoicing application - Commercial)
(CRM - ArchiMetal operations)
(Invoicing application - DC Benelux)
(EAI bus - Financial application)
(Data object (5) - Add new production schedule)
(Enterprise application integration - Enterprise application functions)
(ERP application - Product availability consultation)
(CRM system - Customer credit analysis service)
(Resource capability - Production capability)
(Retention - Retention: Social)
(Acquisition - Acquisition: Social)
(CRM system - Customer administration service)
(Customer administration service - Define pricing policy)
(Resource segment capability - Resource capability)
(CRM - Retention)
(Enterprise application integration - Enterprise: Order Processing)
(Enterprise application integration - Enterprise: Material and Energy Control)
(CRM system - Customer data component)
(Retention - Field service management)
(EAI bus - Order management application)
(PROCESS - Add new equipment)
(EAI bus - Shipping application)
(DC order administratoin service - Update DC order)
(CONFIRM - PULL message)
(Infrastructure - Foundational)
(ERP - Plan order)
(Enterprise: Maintenance Management - Enterprise: Maintenance Management)
(Order management application - Bulk order creation service)
(Create customer contract - Contract creation service)
(Resource requirement property - Resource specification property)
(Enterprise: Quality Assurance - Enterprise: Quality Assurance)
(DC orders statuses service - Inform DCs)
(Enterprise: Product Inventory Control - Enterprise: Product Inventory Control)
(ERP - Planning Module)
(Enterprise application integration - Enterprise: Product Inventory Control)
(Order administration service - Create order)
(Resource specification - Resource segment capability)
(Enterprise: Order Processing - Enterprise: Order Processing)
(RESPOND - PUSH message)
(Customer order administration service - Update customer order)
(ERP - Production center)
(Control: Production Control - Control: Production Control)
(Customer order status - CRM system)
(EAI bus - Financial application)
(DC order management - Sales)
(Acquisition - Sales management)
(Contracts component - Contract data)
(SYNC DELETE - PUBLISH message)
(CANCEL - PUSH message)
(ERP - Activate delivery schedule)
(Distributors management - Sales)
Realizes (Application component - Application service)
(Understanding - Enterprise: Marketing & Sales)
(ERP - CRM)
(Control application functions - Control: Manufacturing Operations & Control business functions)
(Control application Integration - Control functional integration)
(Production scheduliing - ERP)
(Total customer debt - Financial application)
(EAI bus - ERP application)
(Product availability consultation - DC order management)
(Enterprise application integration - Enterprise: Quality Assurance)
(Customer order administration service - Inform customer)
(ERP - Activate plan)
(Customer administration service - Approve customer data)
(CRM - BI toolset)
(CRM system - EAI bus)
(Retention - Billing)
(Acquisition - Enterprise: Marketing & Sales)
(CRM system - Register order)
(Resource requirement - Resource requirement property)
(Order management application - Bulk order transmission service)
(CRM system - Order administration service)
(Financial application - Finance)
(Infrastructure - Enterprise: Marketing & Sales)
(SYNC CHANGE - PUBLISH message)
(Shipping order creation service - Create shipping order)
(Financial application - EAI bus)
(Enterprise: Product Cost Accounting - Enterprise: Product Cost Accounting)
(Customer administration service - Register customer)
(Assess customer risk - Customer credit analysis service)
(Customer order monitoring application - EAI bus)
(ERP application - Process customer order)
(CHANGE - PUSH message)
(EAI bus - Customer order monitoring application)
(Control application Integration - Control: Production Control)
(CRM system - Verify customer exposure service)
(Total customer debt - Total customer debt information service)
(SHOW - PULL message)
(ERP - Production scheduliing)
(Enterprise-control application interface - Enterprise-control functional interface)
(Customer order monitoring application - Track customer order)
(DC order administratoin service - Create production order)
(CRM - Infrastructure)
(Enterprise application functions - Enterprise: Business Planning & Logistics business functions)
(ERP - EAI bus)
(Resource capability - Resource capability property)
(DC order management - EAI bus)
(Data object (10) - Schedule revision confirmation)
(CRM system - Contract creating service)
(Enterprise application integration - Enterprise: Research, Development & Engineering)
(Customer data component - Customer contract)
(ERP application - Production scheduliing)
(Infrastructure - Enterprise: Customer Service)
(Customer data management application - DC Benelux)
(EAI bus - Invoicing application)
Used by (Application service - Business process)
(Enterprise: Research, Development & Engineering - Enterprise: Research, Development & Engineering)
(Contract creating service - Accept proposal)
(Resource requirement - Segment requirement)
(Financial application - EAI bus)
(Resource segment capability - Resource segment capability property)
(Customer data management application - Contract creating service)
(Enterprise: Material and Energy Control - Enterprise: Material and Energy Control)
(CONFIRM - PUSH message)
(CRM system - Develop contract)
(Data object (9) - Schedule revision)
(Verify customer exposure service - Verify total exposure to customer)
(Control application Integration - Control application functions)
(Customer information service - Customer order monitoring application)
(Order management application - Customer order administration service)
(Invoicing (Distributors) - EAI bus)
(Control application Integration - Control: Production Scheduling (Local))
(Production order creation service - Create production order)
(EAI bus - Customer data management application)
(DC order management - DC order administratoin service)
(Data object (8) - Production status)
(Customer risk assessment - Assess customer risk)
(EAI bus - Shipping order creation service)
(Total customer debt information service - CRM system)
(Control: Production Scheduling (Local) - Control: Production Scheduling (Local))
(Customer data management application - Contract printing service)
(GET - Production status request)
(Product availability consultation - Check availability)
(Understanding - Sales analytics)
(Distributors management - EAI bus)
(Total customer debt - EAI bus)
(PROCESS - Add new production schedule)
(Financial application - HQ)
(CRM system - Process customer order)
Technology
(UNIX Servers - AIX)
(Partition 1 - DBMS)
(Partition 1 - Message Queuing)
(UNIX Servers - Authentication & Authorization)
(Mainframe - Messaging service)
(Partition 1 - Hardware)
(Mainframe - Database service)
(Partition 2 - Message Queuing)
(Partition 2 - DBMS)
(Authentication & Authorization - Network service)
Realizes (Server - Application component)
(Mainframe - Language service)
(Mainframe - Partition 2)
(Partition 2 - Hardware device)
(UNIX Servers - Operating system)
(Mainframe - Partition 1)
(LAN - Mainframe)
(LAN - UNIX Servers)
(Integrated customer-centric solution - CRM)
Views target state
Business functions_new
Vision
CRM structure_new
Evaluate credit risk_new
CRM behavior_new_1
Register order_new
Org. structure_new
CRM behavior_new_4
Register order_new_IT
Process customer order_new_IT
Contracting_new_IT
Application architecture_new_1
Contracting_new
Process customer order_new
CRM behavior_new_2
Track customer order_new_IT
Processes interdependencies
Layered view
CRM behavior_new_3
Cust. services_new
Cust. services_new
Frameworks
02. Activity model of production operations management
05. Equipment hierarchy
01. Functional enterprise-control model
Functional enterprise-control model
07. Object model summary
01-1. Summary functional enterprise-control model
03. CRM functional model
06. Message verbs by transaction models
08. ArchiMate generic example
04. Enterprise business function usage of CRM application functions
01-2. Enterprise functions
01-3. Control functions
Implementation and Migration
CRM implementation and migration
Scenarios
03. Order fulfillment
01. Stakeholder
New Order Message Flow
02. Order-to-contract
Compare Approaches
05. ISA-95 messages exchanged
04. Change in production schedule
Views current state
Transmit orders to PC
Business functions
Contracting
Organisation dpts
Register order
Transmit orders_IT_all
Verify total exposure
Inform customer
Evaluate credit risk
Application architecture
Processes interdependencies
Process DC orders
Cust. services
Process DCorders_IT
Register order_IT
Contracting_IT
Paper overview
As-is Architecture
As-is Application Architecture
As-is Business Architecture
As-is Technology Architecture
To-be Architecture
To-be Application Architecture
To-be Technology Architecture
To-be Business Architecture
Paper overview
Background and use of standards/reference models
Architecture vision
Gap analysis and roadmaps
Generated Views
Landscape view
Total view for Process cell controller
Motivation - business performance focus
Business performance - solutions
Motivation - Customer satisfaction focus
Actor cooperation view for Enterprise-control application interface
Total view for Production line controller
Customer satisfaction focus - solutions
Actor cooperation view for Enterprise-control functional interface
Generic ArchiMate example
Infrastructure view
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Archi®
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